"Disappointing experience"

A review of Costa Coffee by John Brizzolara written on Friday 30th of December 2016

After having personally cleaned a table I sat down with my family to enjoy the coffee and cakes we had just bought at the counter - (1615 hours Thursday 29/12/2016).

On looking around I could see 4 members of staff in and around the counter/kitchen area - not sure what they were all doing as there was no queue at the counter waiting to be served. Conversely I could see six (6) tables that were uncleared with others that were either covered in crumbs and/or left with empty trays?

We probably sat for around 25 minutes before leaving during which time there was no change to the state of the surrounding tables.

Bit of a shame really and a bit "off putting"..

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