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"Phone must be off the hook"

A review of Royal Mail by Andrew Lagan written on Wednesday 25th of February 2015

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Constantly been on the telephone to the Cannon Park sorting office. Engaged or off the hook maybe ? Said they tried to deliver my mail last Friday and posted a card through the door, fabrication. Would not be bothered any other time but it contains my passport.!!!.

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Map showing Royal Mail on Cannon Park Way